Simple exchanges & returns

Exchange & Refund Policy

We hope you absolutely LOVE your badass new work gear! With that said, we understand that sometimes size adjustments are needed or something doesn’t work out perfectly. In those cases, the handy Return policy below should get you taken care of 😊

Prior to wearing your Xenas to work, we strongly encourage you to first wear them inside your home until you are sure that the size and fit will work well for you (typically we recommend 2-3 days for 2+ hours each day)
Unfortunately, our small team cannot salvage used booties 😔; we will only be able to accept Exchanges / Returns that are unworn, undamaged, and in resalable condition (no scuffs, clean soles, and including original packaging)
Exchange shipping is always free within the United States — we’ll make sure you get the right fit 👍
For Returns, you have two options:
- Add Fit Guarantee at checkout for $2.98 → Includes free return shipping if you decide to return your order
- Skip Fit Guarantee → Return shipping cost of $9.75 will be deducted from your refund
You can initiate your exchange or return through our convenient Returns Portal
Our simple Return & Exchange policy allows you to submit your request up to 30-days after delivery; if you find yourself outside of that window, please contact us to see if we can help
Your Xenas should be sent back in their original packaging (including shoe bags and shoe box) and we kindly ask 🙏 to please NOT use the shoe box as a shipping box to avoid a $5 package replacement fee
To initiate a Weathered Collection Exchange or Return, please contact us with your request and order number so that we may provide additional instructions
All Gift Card, Shirt, Sock, Insole, and Hat purchases are final and non-returnable

Step-by-Step Instructions

To initiate an Exchange or Return, please navigate to our Returns Portal to get started
Your Xenas need to be in resalable condition
You need to include both shoe bags and the original shoe box
You need to have your Order Number and Shipping Zip Code to start the process (you’ll find your order number in your Order Confirmation or Shipping emails)

Xena Workwear
N54W13900 Northpark Drive
Dock 15
Menomonee Falls, WI 53051

In the rare case that your inspected shoes show signs of wear then we will contact you regarding next steps such as the return of your pre-worn shoes or a reduced refund

Please don’t hesitate to contact us at support@xenaworkwear.com or 414-420-1222‬‬ with any questions – we're here to help 🙂