INITIATE EXCHANGE OR RETURN

Exchanges & Returns

  • Please make sure to first wear¬†your Xenas¬†inside your home until you are sure that the size and fit will work¬†well.¬†We recommend a¬†3-5 day break in period of 2+ hrs each day¬†to make sure that the size is right for you prior to wearing your gorgeous new Xenas outdoors¬†
  • Unfortunately, our small team cannot salvage used booties ūüėĒ; we will¬†only¬†be able to¬†accept¬†exchanges / returns that are¬†unworn, undamaged, and in resellable condition¬†(no creases, no wear on soles, and those that include¬†their original packaging).
  • Exchange and Return shipping of new products is free in the United States. Customers located outside of the United States will need to cover shipping costs
  • To initiate a Weathered Collection Exchange or¬†Return, please email¬†support@xenaworkwear.com¬†with your request and order number so that we may provide additional instructions¬†
  • You can¬†initiate your exchange or return through our simple website portal
  • Your Xenas should be sent back in their original packaging¬†to avoid a package replacement fee¬†- please¬†DO NOT¬†use the shoe box as a shipping box¬†
  • All Gift Card purchases are final and non-returnable
  • Our Exchange and Returns Portal has a 30 day return window
  • We will send you¬†a replacement pair or issue a refund as long as your Xenas are in new condition or have an issue that's covered under our¬†6-month Warranty
  • As soon as our warehouse¬†receives¬†your return, please allow¬†up to¬†5 days¬†for a refund or store credit to be issued; if a refund is delayed, we apologize in advance - please email us at¬†support@xenaworkwear.com¬†so that we can¬†help you out¬†ūüôā¬†


    Step-by-Step Instructions

    • To initiate a Return or Exchange please navigate to our¬†Exchange and Return Portal¬†to get started¬†¬†
    • You'll need to have your¬†order number and shipping zip code¬†on hand
    • If you are processing the return of an exchange pair, make sure that you are¬†entering your latest order number¬†into the portal, which includes the prefix "EXCH-"
    • If you run into any challenges or have any questions, please don't hesitate to email us at ¬†support@xenaworkwear.com¬†so that we can help
    • Refunds will be issued after we conduct¬†a quick inspection of your return and depending on your Credit Card company, it may take 5-10 days for the refund to appear¬†in your account
    • If your inspected shoes show signs of wear then we¬†will contact you regarding next steps such as the return of your¬†pre-worn shoes or a reduced refund

    Shipping

    • These are our available shipping options at a glance:
      • Free (3-8 business days)
      • Express (2-4 business days)
      • 2-Day (2 business days)
      • Overnight (1 business day)
      • International (shipping time varies)
    • Free Shipping applies to all orders in the United States ūüėÄ
    • Expedited and International shipping options are available¬†for¬†an additional cost (your exact fee will be¬†shown during the¬†check-out process before you finalize payment)
    • We ship all orders from Wisconsin, USA on Monday-Friday between 7am-2pm CST. Due to the current COVID-19 health situation carriers may experience delays and we sadly cannot guarantee their transit times
    • Placing an order after 2pm CST¬†may push¬†your¬†shipment to the next business day; on Fridays, that means shipment may be pushed to Monday, even for express shipment options
    • For International shipments, the¬†purchase will be imported on your behalf¬†and you¬†will¬†be responsible for any taxes & duties imposed by the country where you are having¬†the purchase shipped¬†
    • Pre-Order delivery timing will vary. If you select a product that's on pre-order, then you¬†will see a message that will provide more¬†detailed delivery timing.¬†If you have any questions at all about delivery timing, please don't hesitate to reach out to us at the contact information below

    Please don‚Äôt hesitate to¬†contact us at¬†support@xenaworkwear.com or 414-420-1222‚Ĩ‚Ĩ with any questions ‚Äď we're here to help ūüôā