INITIATE EXCHANGE OR RETURN

Exchanges & Returns

  • Please make sure to first wear your Xenas inside your home until you are sure that the size and fit will work well. We recommend a 3-5 day break in period of 2+ hrs each day to make sure that the size is right for you prior to wearing your gorgeous new Xenas outdoors 
  • Unfortunately, our small team cannot salvage used booties 😔; we will only be able to accept exchanges / returns that are unworn, undamaged, and in resellable condition (no creases, no wear on soles, and those that include their original packaging).
  • Exchange and Return shipping of new products is free in the United States. Customers located outside of the United States will need to cover shipping costs
  • To initiate a Weathered Collection Exchange or Return, please email support@xenaworkwear.com with your request and order number so that we may provide additional instructions 
  • You can initiate your exchange or return through our simple website portal
  • Your Xenas should be sent back in their original packaging to avoid a package replacement fee - please DO NOT use the shoe box as a shipping box 
  • All Gift Card purchases are final and non-returnable
  • Our Exchange and Returns Portal has a 30 day return window
  • We will send you a replacement pair or issue a refund as long as your Xenas are in new condition or have an issue that's covered under our 6-month Warranty
  • As soon as our warehouse receives your return, please allow up to 5 days for a refund or store credit to be issued; if a refund is delayed, we apologize in advance - please email us at support@xenaworkwear.com so that we can help you out 🙂 


    Step-by-Step Instructions

    • To initiate a Return or Exchange please navigate to our Exchange and Return Portal to get started  
    • You'll need to have your order number and shipping zip code on hand
    • If you are processing the return of an exchange pair, make sure that you are entering your latest order number into the portal, which includes the prefix "EXCH-"
    • If you run into any challenges or have any questions, please don't hesitate to email us at  support@xenaworkwear.com so that we can help
    • Refunds will be issued after we conduct a quick inspection of your return and depending on your Credit Card company, it may take 5-10 days for the refund to appear in your account
    • If your inspected shoes show signs of wear then we will contact you regarding next steps such as the return of your pre-worn shoes or a reduced refund

    Shipping

    • These are our available shipping options at a glance:
      • Free (3-8 business days)
      • Express (2-4 business days)
      • 2-Day (2 business days)
      • Overnight (1 business day)
      • International (shipping time varies)
    • Free Shipping applies to all orders in the United States 😀
    • Expedited and International shipping options are available for an additional cost (your exact fee will be shown during the check-out process before you finalize payment)
    • We ship all orders from Wisconsin, USA on Monday-Friday between 7am-2pm CST. Due to the current COVID-19 health situation carriers may experience delays and we sadly cannot guarantee their transit times
    • Placing an order after 2pm CST may push your shipment to the next business day; on Fridays, that means shipment may be pushed to Monday, even for express shipment options
    • For International shipments, the purchase will be imported on your behalf and you will be responsible for any taxes & duties imposed by the country where you are having the purchase shipped 
    • Pre-Order delivery timing will vary. If you select a product that's on pre-order, then you will see a message that will provide more detailed delivery timing. If you have any questions at all about delivery timing, please don't hesitate to reach out to us at the contact information below

    Please don’t hesitate to contact us at support@xenaworkwear.com or 414-367-8424‬‬ with any questions – we're here to help 🙂