Please refer to our official size guide to help place your order. All Xena safety shoes feature a universal fit that comfortably accommodates most women who have slender, regular, and even wide feet. Short-form summary of the guide is also listed below:
• Gravity models run a 1/2 size small. We recommend ordering this safety shoe a 1/2 size larger than what you normally wear
• Omega models run true-to-size. Please order your correct size, but if you're in between sizes we recommend getting the larger one
• Free (3-8 business days)
• Express (2-5 business days)
• 2-Day (2 business days)
• Overnight (1 business day)
• International (varies by country)
We ship all orders Monday-Friday between 7am-2pm CST. Placing an order after 2pm CST may push your shipment to the next business day.
BREAKING-IN YOUR LEATHER
The beautiful full-grain leather of your new Xenas can take 3-5 days to break-in as the footbed settles, the leather stretches, and the shoe-padding takes on the shape of your foot. Please 🙏 wear your new shoes at home and avoid wearing them outside or at work until you're certain that the size and fit work well for you. We cannot accept worn shoes but if you need help with an exchange, we would LOVE to help you right away via our Exchange and Return Portal!
EXCHANGES & RETURNS
We believe in providing you with the best customer service which includes worry-free exchanges and returns. Please make sure to initially only wear your Xenas at home to help to make sure they don't show signs of wear. Unfortunately, our small team cannot salvage used booties with scuffs or dirty outsoles 😔. To initiate your exchange or return please navigate to our Exchange and Return Portal and we'll help you right away! If you run into any questions or difficulties, please email us at firstname.lastname@example.org.
• Wipe your shoes with a damp cloth to remove any dirt and sediment
• Apply a neutral shoe cream to maintain the luster and shine of the beautiful Liverpool leather
• Proper shoe cream can also waterproof your beautiful shoes and protect the leather from prolonged exposure to moisture, here's our favorite
XENA SHOE-CARE SERVICE
Your shoes are built to last and we can help to restore the stylish appearance of even heavily worn Xenas by taking them to our fountain of youth. We've partnered with a professional U.S. cobbler to give you access to our Xena Shoe-Care Service