Sizing, Shipping, and Care
SIZE GUIDE
â˘Â Please refer to our official size guide
SHIPPING OPTIONS
â˘Â Free (3-8 business days)
â˘Â Express (2-4 business days)
â˘Â 2-Day (2 business days)
â˘Â Overnight (1 business day)
â˘Â International (varies by country)
Note:Â We ship all orders from Wisconsin, USA on Monday-Friday between 7am-2pm CST. Due to the current COVID-19Â health situation, carriers may experience delays and we sadly cannot guarantee their transit times
BREAKING-IN YOUR LEATHER
â˘Â The beautiful full-grain leather of your new Xenas can take 3-5 days to break-in as the footbed settles, the leather stretches, and the shoe-padding takes on the shape of your foot
â˘Â Please đ avoid wearing your new Xenas outside or at work until you're certain that the size and fit work well for you
â˘Â If your feet are feeling comfortably snug then you have a good fit. If you are experiencing uncomfortable tightness after trying them on at home for a bit then we recommend initiating an exchange for a 1/2 size larger
FULL-GRAIN LEATHER CARE
â˘Â Wipe your shoes with a damp cloth to remove any dirt and sediment
⢠Avoid placing your shoes next to a direct heat source as they dry to avoid material damage
â˘Â Apply a neutral Shoe Cream to maintain the luster and shine of the full-grain leather
⢠Use Mink Oil to help waterproof and protect the leather from moisture
SUEDE LEATHER CARE
⢠Consider applying a stain repellent to prolong the beautiful looks of your Suede Xenas
⢠Dirt, debris, and scuffs are best removed using a suede cleaning brush
⢠To get rid of darker stains, try using a regular pencil eraser
â˘Â A suede cleaner is another great refurbishment option
EXCHANGES & RETURNS
â˘Â We believe in providing you with the best customer service which includes worry-free exchanges and returns for up to 30-days after delivery
â˘Â Please only wear your new Xenas at home to test the fit, unfortunately, our small team cannot accept used booties that are sent to us with scuffs or dirty outsoles đ
â˘Â To initiate your exchange or return please navigate to our simple Exchange and Return Portal
⢠All Gift Card and Shirt purchases are final and cannot be exchanged or returned