Refund Policy
We hope you absolutely love your Xena purchase, but on the off-chance that something isn’t quite right, we’ll take care of you:
- Please make sure to first wear your Xenas inside your home until you are sure that the size and fit will work well. We recommend a 3-5 day break-in period of 2+ hrs each day to make sure that the size is right for you prior to wearing your gorgeous new Xenas outdoors
- Unfortunately, our small team cannot salvage used booties 😔 ... we will only be able to accept exchanges and returns that are unworn, undamaged, and in resalable condition (no creases, no wear on soles, and those that include their original packaging).
- Exchange shipping is always free within the United States — we’ll make sure you get the right fit 👍
- For Returns, you have two options:
- Add Fit Guarantee at checkout for $2.98 → Includes free return shipping if you decide to return your order
- Skip Fit Guarantee → Return shipping cost of $9.75 will be deducted from your refund
- Customers outside the United States and Weathered Collection returns are responsible for return shipping.
- Our simple Return & Exchange policy allows you to submit your request up to 30-days after delivery; if you find yourself outside of that window, please contact us to see if we can help
- You can initiate your exchange or return through our simple Returns Portal
- Your Xenas should be sent back in their original packaging to avoid a package replacement fee - please DO NOT use the shoe box as a shipping box
- All Gift Card, Shirt, Beanie, Insole, and Hi-Vis Vest purchases are final and non-returnable
- We will send you a replacement pair or issue a refund as long as your Xenas are returned in new condition or with an issue covered under our Premium 365-Day Warranty
- As soon as our warehouse receives your return, please allow up to 5 days for a refund or store credit to be issued; if a refund is delayed, we apologize in advance - please email us at support@xenaworkwear.com so that we can help you out 🙂
Step-by-Step Instructions
- To initiate an Exchange or Return, please navigate to our Returns Portal to get started
- For a successful Exchange or Return, your Xenas need to be in resalable condition and include their shoe bags and shoe box
- You will need to have your Order Number and Shipping Zip Code to start the process (your order number will be shown in your Order Confirmation and/or Shipping emails)
- If you'd like to send your boots to us yourself, here is the return address:
Xena Workwear
N54W13900 Northpark Drive
Dock 88
Menomonee Falls, WI 53051
- In the rare case that your inspected shoes show signs of wear then we will contact you regarding next steps such as the return of your pre-worn shoes or a reduced refund
- If you run into any challenges or have any questions at all, please don't hesitate to email us at support@xenaworkwear.com so that we can help ❤️
Please don’t hesitate to contact us at support@xenaworkwear.com or 414-420-1222 with any questions – we're here to help 🙂