We hope you absolutely love your Xena purchase, but on the off-chance that something isn’t quite right, we’ll take care of you:

  • Please make sure to first wear your Xenas inside your home until you are sure that the size and fit will work well. We recommend a 3-5 day break-in period of 2+ hrs each day to make sure that the size is right for you prior to wearing your gorgeous new Xenas outdoors 
  • Unfortunately, our small team cannot salvage used booties 😔; we will only be able to accept exchanges and returns that are unworn, undamaged, and in resellable condition (no creases, no wear on soles, and those that include their original packaging).
  • Exchange and Return shipping cost on new Xena products is free in the United States. Customers located outside of the United States or those wanting to send back a Weathered Collection item will need to cover shipping costs
  • You can initiate your exchange or return through our simple website portal
  • Your Xenas should be sent back in their original packaging to avoid a package replacement fee - please DO NOT use the shoe box as a shipping box 
  • All Gift Card purchases are final and non-returnable
  • Our Exchange and Returns Portal has a 30-day return window
  • We will send you a replacement pair or issue a refund as long as your Xenas are in new condition or have an issue that's covered under our 6-month Warranty
  • As soon as our warehouse receives your return, please allow up to 5 days for a refund or store credit to be issued; if a refund is delayed, we apologize in advance - please email us at support@xenaworkwear.com so that we can help you out 🙂

Step-by-Step Instructions

  • To initiate a Return or Exchange please navigate to our Exchange and Return Portal to get started  
  • You'll need to have your order number and shipping zip code on hand
  • If you are processing the return of an exchange pair, make sure that you are entering your latest order number into the portal, which includes the prefix "EXCH-"
  • If you run into any challenges or have any questions, please don't hesitate to email us at  support@xenaworkwear.com so that we can help
  • Refunds will be issued after we conduct a quick inspection of your return and depending on your Credit Card company, it may take 5-10 days for the refund to appear in your account
  • If your inspected shoes show signs of wear then we will contact you regarding the next steps such as the return of your pre-worn shoes or a reduced refund

Please don’t hesitate to contact us at support@xenaworkwear.com or 414-367-8424‬‬ with any questions – we're here to help 🙂