Refund Policy

We hope you absolutely love your Xena purchase, but on the off-chance that something isn’t quite right, we’ll take care of you:

  • Please make sure to first wear your Xenas inside your home until you are sure that the size and fit will work well. We recommend a 3-5 day break-in period of 2+ hrs each day to make sure that the size is right for you prior to wearing your gorgeous new Xenas outdoors 
  • Unfortunately, our small team cannot salvage used booties 😔; we will only be able to accept exchanges and returns that are unworn, undamaged, and in resalable condition (no creases, no wear on soles, and those that include their original packaging).
  • Exchange and Return shipping cost on new Xena products is free in the United States. Customers located outside of the United States or those wanting to send back a Weathered Collection item will need to cover shipping costs
  • Our Return & Exchange policy allows you to submit your request up to 30 days after delivery. If you find yourself outside of this window, please contact us to see if we can help
  • You can initiate your exchange or return through our simple website portal
  • Your Xenas should be sent back in their original packaging to avoid a package replacement fee - please DO NOT use the shoe box as a shipping box 
  • All Gift Card, Shirt, Beanie, Insole, and Hi-Vis Vest purchases are final and non-returnable
  • We will send you a replacement pair or issue a refund as long as your Xenas are returned in new condition or with an issue covered under our Premium 6-Month Warranty
  • As soon as our warehouse receives your return, please allow up to 5 days for a refund or store credit to be issued; if a refund is delayed, we apologize in advance - please email us at support@xenaworkwear.com so that we can help you out 🙂

Step-by-Step Instructions

  • To initiate a Return or Exchange please navigate to our Exchange and Return Portal to get started  
  • You'll need to have your order number and shipping zip code on hand
  • If you are processing the return of an exchange pair, make sure that you are entering your latest order number into the portal, which includes the prefix "EXCH-"
  • If you run into any challenges or have any questions, please don't hesitate to email us at  support@xenaworkwear.com so that we can help
  • Refunds will be issued after we conduct a quick inspection of your return and depending on your Credit Card company, it may take 5-10 days for the refund to appear in your account
  • If your inspected shoes show signs of wear then we will contact you regarding the next steps such as the return of your pre-worn shoes or a reduced refund

Please don’t hesitate to contact us at support@xenaworkwear.com or 414-420-1222‬‬ with any questions – we're here to help 🙂