Refund Policy

We hope you absolutely love your Xena purchase, but on the off-chance that something isn’t quite right, we’ll take care of you:

• Please make sure to first wear your Xenas inside your home until you are sure that the size and fit will work well. We recommend a 3-5 day break-in period of 2+ hrs each day to make sure that the size is right for you prior to wearing your gorgeous new Xenas outdoors 
• Unfortunately, our small team cannot salvage used booties 😔 ... we will only be able to accept exchanges and returns that are unworn, undamaged, and in resalable condition (no creases, no wear on soles, and those that include their original packaging).
• Exchange and Return shipping cost on new Xena products is free in the United States. Customers located outside of the United States or those wanting to send back a Weathered Collection item will need to cover shipping costs
• Our simple Return & Exchange policy allows you to submit your request up to 30-days after delivery; if you find yourself outside of that window, please contact us to see if we can help
• You can initiate your exchange or return through our simple website portal
• Your Xenas should be sent back in their original packaging to avoid a package replacement fee - please DO NOT use the shoe box as a shipping box 
• All Gift Card, Shirt, Beanie, Insole, and Hi-Vis Vest purchases are final and non-returnable
• We will send you a replacement pair or issue a refund as long as your Xenas are returned in new condition or with an issue covered under our Premium 6-Month Warranty
• As soon as our warehouse receives your return, please allow up to 5 days for a refund or store credit to be issued; if a refund is delayed, we apologize in advance - please email us at support@xenaworkwear.com so that we can help you out 🙂

Step-by-Step Instructions

• To initiate an Exchange or Return, please navigate to our Online Portal to get started  
• For a successful Exchange or Return, your Xenas need to be in resalable condition and include their shoe bags and shoe box
• You will need to have your Order Number and Shipping Zip Code to start the process (your order number will be shown in your Order Confirmation and/or Shipping emails)
  
• If you'd like to send your boots to us yourself, here is the return address:
  
      Xena Workwear
      N54W13900 Northpark Drive
      Dock 88
      Menomonee Falls, WI 53051
  
  
• In the rare case that your inspected shoes show signs of wear then we will contact you regarding next steps such as the return of your pre-worn shoes or a reduced refund
• If you run into any challenges or have any questions at all, please don't hesitate to email us at support@xenaworkwear.com so that we can help ❤️

Please don’t hesitate to contact us at support@xenaworkwear.com or 414-420-1222‬‬ with any questions – we're here to help 🙂