Shipping

  • These are our available shipping options at a glance:
    • Free (3-8 business days)
    • Express (2-5 business days)
    • 2-Day (2 business days)
    • Overnight (1 business day)
    • International (available)
  • Free Shipping is available on all orders in the United States 😀!
  • Expedited and International shipping options are also available for an additional cost. Your exact shipping fee will be shown during the check-out process before you finalize payment
  • We ship all orders Monday-Friday between 7am-3pm CST. Placing an order after 3pm CST may push your shipment to the next business day
  • Placing an order after 3pm CST can delay your 2-Day or Overnight shipment by one business days
  • We ship all orders during on Monday-Friday between 7am-3pm CST. Placing an order after 3pm CST can add a day to your shipping. Placing an order after 3pm on Friday can delay the shipment of the order until Monday
  • For International shipments: the goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Xena Workwear to import the goods on their behalf. Further, the consignee/buyer agrees that Xena Workwear may delegate the obligation to import the goods on her behalf to a subcontractor. The shipper/merchant will pay the taxes & duties
  • Pre-Order delivery timing will vary. If you select a product that's on pre-order, then you will see a message that will provide more detailed delivery timing. You will also receive email communication with delivery timing updates


        Exchanges & Returns

        • Shipping is free on your exchanges and returns in the United States. International shipping rates will apply for exchanges and returns
        • Please make sure to first try and wear your Xenas at home until you are sure that the size and fit will work well. This is especially true as you work to break the shoes-in for the first 3-5 days
        • We will give you a full refund as long as your Xenas are in new condition
        • We will send you a replacement pair as long as your Xenas are in new condition or have an issue that's covered under our 6-month Warranty
        • Unfortunately, our small team cannot salvage used booties with scuffs or signs of wear 😔 and we will not be able to help you with an exchange or a refund with used shoes
        • Exchange and Return shipping is free in the United States. Customers located outside of the United States will need to cover shipping costs
        • Exchange and Return shoes should be placed in the shoe box and packaged in a suitable shipment box - please DO NOT shop your shoes directly in the shoe box
        • If the shoe box is missing or heavily damaged then we reserve the right to deduct a small fee to replace the box. If your shoes come back to us in a used condition then we cannot accept the return
        • All Gift Card purchases are final and non-returnable


          Step-by-Step Instructions

          • To initiate a Return or Exchange please email us the request with your order number to info@xenaworkwear.com
          • We will typically respond the same day and will email you a return label
          • Ship your Xenas by putting them in the original shoe box that is placed in a shipping box with a Return Label
          • We will mail out your exchange pair within 48-hours after receiving your exchanged shoes
          • Refunds will be issued after we conduct a quick inspection of your return. Please note that it may take 5-7 days for the refund to appear in your credit card account
          • If your inspected shoes show signs of wear then we may assess a restocking fee


          Please don’t hesitate to contact us at info@xenaworkwear.com or 414-367-8424‬‬ with any questions – we're here to help 🙂!