• Shipping is FREE on all orders inside the 48 contiguous states! Priority, Express, and Next Day shipping options are also available for an additional cost

  • If you are located outside of the United States, YES, we do offer international shipping but if you have any questions please contact us directly :)

Returns & Exchanges

We hope you absolutely LOVE your Xena purchase, but in the off-chance that it isn’t quite right, we fundamentally believe in worry-free exchanges and returns:

  • Shipping is FREE for all Exchanges and Returns inside the 48 contiguous states. Customers located outside the 48 contiguous states will need to cover the shipping costs

  • We will replace any items that are of incorrect size, defective, or damaged upon delivery

  • To qualify for a Return or Exchange, the item must not be worn or damaged — returned footwear must have unworn soles

  • Return requests must be made within 30-days from the date of purchase

  • Any Returns or Exchanges must be in their original packaging and shipped back in a suitable shipping box - please do not use the shoe box as a shipping box

How it Works

To initiate a Return or Exchange, please send us an email ( and we will respond same day, usually. Please keep these in mind for a Return:

  • Be sure to include your Order Number in the Email

  • We will promptly email you a Return Label

  • Once your Return / Exchange is received and inspected, we will send you an email indicating whether it was accepted

  • After your Exchange is accepted, your new pair of shoes will be shipped within 48-hours

  • After your Return is accepted,  we will issue a refund and send you a conformation email (sometimes it takes about a week for the refund to appear in your credit card account)

If you have any other questions, please don’t hesitate to contact us and let us know how we can help!